Refund policy

Return & Refund Policy – Bin Suleman Perfumes Pakistan

At Bin Suleman Perfumes Pakistan, we believe in complete customer satisfaction. If you’re not happy with your purchase, you may request a return within 7 days of receiving your item, provided the perfume is unopened and unused.

Eligibility for Returns

To be eligible for a return:

  • The perfume must be in original condition, unopened and unused
  • Original packaging must be intact
  • Proof of purchase (receipt or order confirmation) is required

We want you to love your fragrance, and if it doesn’t meet your expectations, we’re here to help.

How to Start a Return

To initiate a return, please contact us first. Once your return request is approved, we will provide you with return instructions.

Please send approved returns to:

Address:
Gulshan-e-Iqbal,
Karachi, Sindh, Pakistan

⚠️ Important: Items sent back without prior approval will not be accepted.

For any return-related questions, please contact us before shipping your item.

Damages and Issues

Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Sale or discounted items

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

If you would like to exchange your perfume for a different fragrance, the easiest option is to:

  1. Return the original item (subject to approval)
  2. Place a new order once your return is accepted

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

  • Approved refunds will be issued to the original payment method
  • Processing time: within 10 business days
  • Banks or payment providers may take additional time to reflect the refund

If 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 Email: binsuleman.pk@gmail.com

Important Note

❌ Cash on Delivery (COD) or cash transactions are non-refundable under any circumstances.